Scroll down to see all customer specific content like datasheets, manuals, firmware, software, vehicle CAN data, product registration form, cable information and so on. The content is sorted by 'most read' article.
We believe good technical support is absolutely vital. Being responsible for final testing of all new products and upgrades, our Support team gain an in-depth knowledge of every aspect and feature of our products.
Our products are rugged, versatile and designed for testing in a wide range of conditions so all VBOX hardware comes with a minimum 1-year warranty.
If your device stops working or has been damaged accidentally and is out of warranty, our service technicians can still help you. In some instances, it might not be possible to source components for older products if they are no longer manufactured, however we will always do our best to offer a solution to get you up and running again.
Please contact us to arrange a repair.
If you purchased a VBOX data logger, Speed sensor or IMU, we know that accuracy and reliability are important to you. As with anything you rely on or use regularly, it is important to maintain and look after your hardware to ensure it continues to function as you would expect.
All devices that require calibration (VBOX IISX, VBOX 3i, VBOX Touch and VBOX speed sensors) will have this done before they leave our premises, meaning you can start using your new equipment straight away. It is important to calibrate your device regularly to ensure the optimum accuracy and we recommend this is done annually. We offer our own in-house RACELOGIC calibration as well as an ISO 17025 calibration service, depending on your equipment and needs.
For other modules such as our IMU04 (Inertial Measurement Unit), we can also carry out conformity checks for your peace of mind.
Please contact us to arrange a calibration or conformity check. When we return your device, we will also include the relevant certificate which you will likely need for audit purposes.
Read more: Calibration and Conformity Checks
The automotive industry is going through its most exciting period of change yet and now is a great time to be involved in vehicle testing. We understand the challenges this can bring, with the volume of new autonomous and safety features in development and increasingly complex test scenarios.
Where possible, we are happy to offer product upgrades to help overcome this and ensure your equipment continues to meet your needs. For example, if you purchased your equipment a few years ago for vehicle dynamics testing, but now have a requirement to carry out Autonomous or ADAS testing – it might be possible to upgrade your existing VBOX.
Please contact us to see what options are available for your equipment.
Benefit from the latest VBOX system now:
All devices that require calibration (VBOX IISX, VBOX 3i, VBOX Touch and VBOX speed sensors) will have this done before they leave our premises, meaning you can start using your new equipment straight away.
It is important to calibrate your device regularly to ensure the optimum accuracy, and we recommend this is done annually. We offer our own in-house RACELOGIC calibration as well as an ISO 17025 calibration service, depending on your equipment and needs. For other modules such as our IMU04 (Inertial Measurement Unit), we can also carry out conformity checks for your peace of mind. Please contact Support to arrange a calibration or conformity check. When we return your device, we will also include the relevant certificate which you will likely need for audit purposes.
If you are a VBOX customer, we can offer training courses at our head office in Buckingham, UK, Weilburg, Germany and Michigan, USA.
You will benefit from valuable tips and advice on how to get the most from your VBOX, including:
Email us to check availability and to register.
Where possible, we are happy to offer product upgrades to help overcome the challenges you face with increasingly complex test scenarios and ensure your equipment continues to meet your needs. For example, if you purchased your equipment a few years ago for vehicle dynamics testing, but now have a requirement to carry out Autonomous or ADAS testing – it might be possible to upgrade your existing VBOX. Please contact Support to see what options are available for your equipment.
The first call for customers seeking support is the RACELOGIC Support Centre with over 1,000 pages of technical product information available including user manuals, troubleshooting guides and product specs.
Please check our Support Centre to find the information you need.
Our products are rugged, versatile and designed for testing in a wide range of conditions so all VBOX hardware comes with a minimum 1-year warranty.
If your device stops working or has been damaged accidentally and is out of warranty, our service technicians can still help you. In some instances, it might not be possible to source components for older products if they are no longer manufactured, however we will always do our best to offer a solution to get you up and running again.
Please contact Support to arrange a repair.
At RACELOGIC, we take great pride in everything we do and always strive to deliver the very best service to our customers. That’s why we have a dedicated, on-site support team providing a lifetime of technical support for as long as you own your hardware.
Please raise a Support Ticket if you have any issues or need help.
Look up which VBOX products can be combined and which cable you will need to connect them to interfaces such as VBOX modules, displays & power supplies.
Racelogic has ready-to-use CAN signals for a wide variety of vehicles for customers to use with VCI (Vehicle CAN Interface) products. The most common parameters available are RPM, wheel speed, and throttle position. Please download the file relevant to your vehicle below and consult our user guide for details on using this file.
Whilst no guarantee is given that we will be able to find the correct database, we are always striving to acquire as much CAN information from as many vehicles as we can. If your car is not in the list of vehicles for which we have signals, please raise a Support Ticket using the link below. Alternatively visit our Vehicle CAN Database page to view information specific to your vehicle.
PLEASE NOTE: Racelogic Ltd accepts no responsibility for damage or malfunction caused by incorrect wiring of its products to a vehicle. Any connection to a vehicle CAN Bus should be done by a trained automotive technician.
For a complete list of vehicles covered or to download a PDF for your vehicle visit our CAN Documentation page.
Read more: CAN Database Documents
Read more: Compatibility and Cable Database
We believe good technical support is absolutely vital. Being responsible for final testing of all new products and upgrades, our Support team gain an in-depth knowledge of every aspect and feature of our products.
The first call for customers seeking support is the RACELOGIC Support Centre with over 1,000 pages of technical product information available including user manuals, troubleshooting guides and product specs.
If you are a VBOX customer, we are happy to offer training courses at both our UK Head Office in Buckingham or in Weilburg, Germany. We can also offer training sessions in the United States of America.
Whilst our systems are easy to use out of the box, you will benefit from valuable tips and advice on how to get the most from your VBOX, including:
For availability and to register your place in the UK, please email us at .
To register for VBOX Training in Germany, please click here and register online.
To enquire about training in the USA, please email .
Read more: VBOX Product Training
