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Warranty & Repairs

Universal 2-Year Warranty

From 1 March 2026, every new product we ship globally includes a 2-year manufacturer’s warranty as standard. This warranty covers defects in materials and workmanship under normal use, giving every customer, regardless of location, the same level of protection and peace of mind.

What’s Covered

During the warranty period, we will repair or replace any product that develops a fault caused by:

  • Manufacturing defects
  • Faulty components
  • Improper assembly

Repairs under warranty are provided free of charge, including workmanship and standard return shipping.

If a repair is not possible, we will provide either:

  • The same model, or
  • An equivalent or better replacement if the original has been discontinued.
Make a Warranty Claim

What’s Not Covered

The warranty does not apply to faults resulting from:

  • Accidental damage or misuse
  • Unauthorised modifications or repairs
  • Normal wear and tear
  • Operation outside specified environmental or electrical limits
  • Damage caused by external equipment or wiring

If a product is returned and the issue falls outside warranty coverage, we will provide a cost estimate before any repair work is carried out.

Full Warranty & Repair Policy

NO REGIONAL DIFFERENCES.
NO PRODUCT EXCEPTIONS.
NO CONFUSION.

Designed for Long-Term Support

Our warranty reflects the confidence we have in our engineering standards. But support goes further than warranty alone. Discover our full range of customer support, including free lifetime technical support and ongoing software and firmware updates.

We also offer an ISO17025 inhouse calibration service. Whether you operate a single system or manage multiple global test facilities, you can rely on consistent support from day one through to long-term service. If you have questions about warranty, repairs, or servicing, please contact our support team.

Contact Support

Repairs Beyond Warranty

Our support does not stop after two years.

Products Under 10 Years Old

We offer a best-effort repair service for products less than 10 years old.

Before proceeding, we will clearly communicate:

  • Inspection or repair costs
  • Parts availability
  • Likelihood of a successful repair (where possible)

Completed repairs include:

  • 90-day warranty on the repair
  • 12-month warranty on any new parts used

This approach helps extend product life wherever practical, while being transparent about limitations with older technology.

Products Over 10 Years Old

Products more than 10 years old are reviewed on a case-by-case basis due to parts availability and safety considerations. We cannot guarantee repair is possible

If repair is not feasible, the product can be:

  • Returned unrepaired, or
  • Responsibly recycled upon request

How to Make a Warranty Claim or Arrange a Repair

Our process is straightforward:

  1. Contact our support team with your product model and serial number.
  2. We issue a Returns Material Authorisation (RMA) number with shipping instructions.
  3. Once received, we complete a diagnostic assessment (typically within 10 working days)

You will be informed of findings, next steps, and timelines at every stage.

 

Contact Support