Other Services


Calibration & Conformity Checks

All devices that require calibration (VBOX IISX, VBOX 3i, VBOX Touch and VBOX speed sensors) will have this done before they leave our premises, meaning you can start using your new equipment straight away.

It is important to calibrate your device regularly to ensure the optimum accuracy, and we recommend this is done annually. We offer our own in-house RACELOGIC calibration as well as an ISO 17025 calibration service, depending on your equipment and needs. For other modules such as our IMU04 (Inertial Measurement Unit), we can also carry out conformity checks for your peace of mind. Please contact Support to arrange a calibration or conformity check. When we return your device, we will also include the relevant certificate which you will likely need for audit purposes.

VBOX Product Training

If you are a VBOX customer, we can offer training courses at our head office in Buckingham, UK, Weilburg, Germany and Michigan, USA.

You will benefit from valuable tips and advice on how to get the most from your VBOX, including:

  • How to get the best satellite connection before testing
  • Recording, logging and outputting data
  • Using VBOX Test Suite software to analyse and share your data, live or post-event
  • Configuring test set-ups

Email us to check availability and to register.

 

Product Upgrades

Where possible, we are happy to offer product upgrades to help overcome the challenges you face with increasingly complex test scenarios and ensure your equipment continues to meet your needs. For example, if you purchased your equipment a few years ago for vehicle dynamics testing, but now have a requirement to carry out Autonomous or ADAS testing – it might be possible to upgrade your existing VBOX. Please contact Support to see what options are available for your equipment.

VBOX Support

The first call for customers seeking support is the RACELOGIC Support Centre with over 1,000 pages of technical product information available including user manuals, troubleshooting guides and product specs.

Please check our Support Centre to find the information you need.

Product Repairs

Our products are rugged, versatile and designed for testing in a wide range of conditions so all VBOX hardware comes with a minimum 1-year warranty.

If your device stops working or has been damaged accidentally and is out of warranty, our service technicians can still help you. In some instances, it might not be possible to source components for older products if they are no longer manufactured, however we will always do our best to offer a solution to get you up and running again.

Please contact Support to arrange a repair.

Raise a Support Ticket

At RACELOGIC, we take great pride in everything we do and always strive to deliver the very best service to our customers. That’s why we have a dedicated, on-site support team providing a lifetime of technical support for as long as you own your hardware.

Please raise a Support Ticket if you have any issues or need help.

Module-Product Compatibility Matrix

Look up which VBOX products can be combined and which cable you will need to connect them to interfaces such as VBOX modules, displays & power supplies.

Cable Drawings

These cable drawings are available for most RACELOGIC cables and give you invaluable information on connectors, wiring and cable length.

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